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Shipping , Warranty & Returns

Shipping

We can ship to virtually any address in the Continental USA.  Prior to placing an order we will calculate shipping at $1.00 per mile for Forklifts and Walkie Stackers and .50 cents for Pallet Jacks.  The delivery dates are based on available carriers to your location. Once the load has been booked and the item has been loaded you will receive an estimated time of arrival (ETA) by email containing the carrier contact information for tracking and to schedule an appointment.

Forklifts and Walkie Stackers are shipped by Flatbed or Dry-van both require a dock to offload, if you do not have a dock it is your responsibility to offload the unit.  The most common and cost effective way to offload is by hiring a local Flatbed Tow-truck that can transfer the unit onto the flatbed and tilt the bed down to ground level.  UPC America, LLC offers Free Shipping but this is not included.

Warranty

We offer 30 day warranty on parts and labor for items sold within the Continental USA.  Export items should be tested and inspected prior to shipping outside the country.   We welcome any customer to inspect the unit/s at our facility prior to purchase.  Please understand your are purchasing used Industrial equipment that has been reconditioned not refurbished.

Returns Policy

Returns are not accepted unless all efforts to repair have been exhausted.  We will have a reputable service company repair or replace any parts.  There is a 10% restocking fee and you are responsible for return shipping costs. Without an approved Return Equipment Authorization (REA) you will not receive a refund.  If the return is a result of our error (if you received an incorrect item, etc.), you should expect to receive a refund within 1 week of us receiving the item.